Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give…
-
Presentation Slides|
The Language of Engagement
Everyone wants engagement - but few know how to define it, which makes it a challenge to pursue, measure, prompt, and reward. We know engagement is critical to learning,…
-
Air Traffic Navigation Services (ATNS) is the sole provider of air traffic management, communication, surveillance, navigation, training, and associated services in South…
-
MSA wanted to increase collaboration and sharing across its global design centers in order to boost innovation, upskill engineers, reduce rework, and make R&D projects more…
-
Presentation Slides|
Boeing Knowledge Management Overview
In this presentation, Tim Bridges, the director of KM, and John Adrian, program manager for the Boeing Knowledge Network, provide a comprehensive overview of KM at Boeing,…
Measure Spotlight Results
(1 - 5 of 33 Results)Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
