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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Benchmarking: Two Tales of Success
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Case Study
Developing a Roadmap to KM Maturity Level 5
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Case Study
Building KM Buy-in Across Air Traffic Navigation Services
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Case Study
How MSA the Safety Company Connects KM to Its Mission: Saving Customers' Lives
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Presentation Slides
You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements
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Presentation Slides
Assessing the Health of a Communities of Practice Program
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Case Study
Using KM to Deliver Self-Service Solutions at Cisco Systems
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Presentation Slides
Boeing Knowledge Management Overview
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Presentation Slides
How to Deploy a Smooth Takeoff When Launching a Collaborative Tool for Engineering: Insights from Bombardier
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Case Study
Knowledge Management at NASA's Goddard Space Flight Center
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Case Study
Knowledge Management at Rockwell Collins
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Case Study
Knowledge Management at NASA's Johnson Space Center
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Case Study
Knowledge Management at BAE Systems Inc.
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Presentation Slides
Making Collaboration and Knowledge-Sharing Work Without a Formal KM Program
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
