Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Case Study|
Defense Finance and Accounting Service: Finance Talent Management in a Government Agency
The Defense Finance and Accounting Service (DFAS) is an agency of the United States Department of Defense (DOD) with headquarters in Indianapolis, Indiana. DFAS is…
-
Case Study|
How HAECO Drives Global Diversity and Inclusion
Hong Kong Aircraft Engineering Company Limited (HAECO) is one of the world’s leading aircraft engineering and maintenance groups. With 16 operating companies around the world…
-
MSI Reproductive Choices (MSI) is an international nongovernmental organization (INGO) that provides reproductive healthcare including contraception, safe abortion services,…
-
The North Dakota Department of Transportation (NDDOT) oversees a transportation system that includes about 8,518 miles of roadway and 4,858 bridges for the State of North…
-
Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
-
Learn how the United States Geological Survey (USGS) built a workforce planning process with centralized support and flexible tools that allows planners at each…
-
Presentation Slides|
Simplify Process Management to Amplify Success
Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
-
Presentation Slides|
Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
-
This blinded, retrospective case study shares the story of a grassroots effort―the Finance in the Business program, a knowledge sharing program by finance for finance―to…
-
In August of 2019, APQC spoke with Stonnington’s Raj Subramaniam about the local government’s digital transformation efforts. New compliance requirements, process…