Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
Case Study|
Visualizing a Path to Success at The Poirier Group
When managing an enterprise or business process transformation, sometimes the quickest path to helping people envision what is possible and change key behaviors is to provide…
-
Ernslaw One Limited needed to overhaul its change management practices in order to support the execution and adoption of improvements across the enterprise.APQC interviewed…
-
This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
The Covid-19 pandemic brought many changes in the way we all live and work, not the least of which was a move to off-site, remote, and hybrid work. As the world returns to a…
-
The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result…
-
Podcasts|
The Science of Emotional Intelligence
Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint…
-
Autonomous teams have been called “the future of work,” but how do they work? In this podcast, Mercy Harper talks with Timm Urschinger, co-founder and CEO of LIVEsciences,…
-
In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn: Why Atmos Energy combines…
-
In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change and improve influence.
-
APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…
-
Case Study|
People-Centered Change Management: Sunflower
In 2016, Sunflower’s executives agreed to transition the organization to a cloud-based ERP to save costs and prioritize cybersecurity. In the earliest stages of the project,…
-
After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…