Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
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The path to a career in knowledge management isn’t always clear-cut. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear Endowed Professor in…
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With so many recent developments in technology and business circumstances, it’s a great time to consider what skills, knowledge, and experiences tomorrow’s KM professionals…
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…