Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ogletree Deakins specializes in labor and employment law with more than 950 attorneys in 55 offices across North America and Europe. They handle legal matters for various…
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Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how…
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process…
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In a virtual or hybrid workplace, people of all generations need to use technology to collaborate and communicate effectively. In this podcast, APQC’s Mercy Harper talks with…
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Do Millennials, Gen Xers, and Baby Boomers communicate and collaborate differently in the virtual workplace? To find out, APQC’s Mercy Harper invited three guests from three…
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Podcasts|
Knowledge Isn't Power When You Can't Find It
Employees have struggled to find information inside their organizations for years—and the shift to remote work only exacerbated the problems. In this podcast, APQC’s Lauren…
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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GE needed to transform and accelerate digital capabilities across its businesses. However, a lack of governance and communication around digital created misalignment and…
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Case Study|
Excellence in Knowledge Management at Mercer
Professional services firm Mercer earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. APQC…