Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Key Benchmarks for Common Quality Measures: Industrial Products Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Petroleum/Chemical Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Cross-Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Aerospace Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Automotive Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Consumer Products/Packaged Goods Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Electronics Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Pharmaceutical Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
2021 PPM Priorities and Challenges: Manufacturing Sector
This manufacturing sector specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management,…
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Data and Measures|
2021 PPM Priorities and Challenges: Services Sector
This services sector specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management, organizational…
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Data and Measures|
2021 PPM Priorities and Challenges: Services Industry
This services industry specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management,…
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Data and Measures|
2021 PPM Priorities and Challenges: Government/Military Industry
This government/military industry specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management,…
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Data and Measures|
2021 PPM Priorities and Challenges: Comparative by Corporate Culture
This report explores trends process and performance work and reveals the top five priorities and challenges in: business process management, continuous improvement, data and…
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Data and Measures|
2021 PPM Priorities and Challenges: Comparative by Role
This report explores trends process and performance work and reveals the top five priorities and challenges in: business process management, continuous improvement, data and…
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Data and Measures|
2021 PPM Priorities and Challenges: Comparative by Organizational Size
This report explores trends process and performance work and reveals the top five priorities and challenges in: business process management, continuous improvement, data and…