Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Infographics|
Top Skillsets to Develop for KM in 2024
To kick off 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This infographic highlights the top…
-
Infographics|
Key Roles Involved in Managing Process Knowledge
For an organization to function effectively, standardized, well-documented, and optimized business processes and knowledge management are essential. Although process and KM…
-
Infographics|
Engaged Participants are the Best KM Advocates
Active champions and sponsors are essential in building engagement and participation. This infographic highlights how these KM promoters help ensure presence in KM, knowledge…
-
Infographics|
KM Needs Subject Matter Experts
Knowledge managers are great at identifying knowledge needs and designing solutions, but they don’t know everything about the business. That’s where subject matter experts…
-
Infographics|
Measure How Your KM Program Makes a Difference
APQC’s latest research shows that process and value measures are vital to KM success and sustainability. Take a look at this infographic for more insight into the benefits of…
-
Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
-
Infographics|
KM Steering Committees: What They Are and What They Do
Knowledge management programs need to align—and stay aligned—with business needs to deliver value. That’s why organizations establish steering committees to provide strategic…
-
Infographics|
10 Steps to Launch a New KM Program
This infographic outlines 10 steps to efficiently and effectively launch a new KM program or initiative.
-
Infographics|
Securing Resources on the Road to KM Maturity
Every knowledge management (KM) program needs people with the time, skills, enthusiasm, and permission to support the effort. This infographic presents resourcing strategies…
-
Infographics|
Establishing Governance on the Road to KM Maturity
Governance outlines the roles and structures needed to ensure knowledge flow processes and activities take place. In many ways, governance is the “glue” that holds a KM…
-
Infographics|
3 Steps to Prepare for a KM Partnership
KM often teams up with other support functions to pursue shared goals, but these partnerships can run aground if objectives and ground rules aren't clarified up front. This…
-
This infographic outlines key aspects of a functional partnership between knowledge management and learning & development, including reasons to partner, synergies and…
-
Infographics|
KM Partnerships: How and Why to Work with HR
This infographic outlines key aspects of a functional partnership between knowledge management and HR, including: reasons to partner, synergies and opportunities, …
-
Infographics|
KM Partnerships: How and Why to Work with Digital
This infographic outlines key aspects of a functional partnership between knowledge management and digital teams or offices, including: reasons to partner, synergies…
-
Infographics|
KM Partnerships: How and Why to Work with IT
This infographic outlines key aspects of a functional partnership between knowledge management and enterprise IT, including: reasons to partner, synergies and…