Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
HR Operations: Snapshot of Top Performance
What does HR operations success look like and how do you get it? Find out fast with this snapshot of benchmarks and performance drivers. This infographic outlines key…
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
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Infographics|
Total Cost of HR as a Percentage of Selling, General, and Administrative (SG&A) Costs
This infographic reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the most…
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Infographics|
Average Span of Control for the HR Function
The span of control—which refers to the number of direct reports a manager has—is a measure that can help organizations evaluate the size of their HR function. Measuring the…
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Infographics|
The Pandemic, Employees, & HR's Response
In this infographic based on APQC's HR Customer Satisfaction survey, find out: How employees say they have been impacted by the pandemic, How often employees are…
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Infographics|
What Employees Really Think About HR
In this infographic, based on APQC's HR Customer Satisfaction Survey, find out what employees have to say about HR's strengths and weaknesses and get guidance for ways to…
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Infographics|
Building Blocks of Best-in-Class HR
This infographic showcases the practices and performance outcomes realized by best-in-class HR functions. It includes steps that other HR functions can take to improve. …
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Infographics|
HR Operating Model Trends
Find out how HR functions today are structured, whether current HR function structures are proving effective, and whether HR functions have plans to restructure in the near…
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Infographics|
HR Spending, Staffing, Performance, and Challenges
Get an inside look at HR spending and staffing trends. Learn the top challenges facing HR functions today. And, find out how HR functions are faring on key performance…
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Infographics|
HR Skills Gaps and Development Opportunities
Learn the top three HR skills gaps today, why HR skill requirements are changing, and what development opportunities are currently offered to HR staff. This infographic…
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Infographics|
KM Partnerships: How and Why to Work with HR
This infographic outlines key aspects of a functional partnership between knowledge management and HR, including: reasons to partner, synergies and opportunities, …