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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics
Challenges Faced with Adopting a Process Framework
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Case Study
Putting Process Frameworks into Action: A Concentra Analytics Case Study
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Infographics
Building Alignment: Combining Process Frameworks and Certification Standards
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Reports & White Papers
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
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Infographics
2017 APQC's Process Frameworks in Action
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Infographics
2017 APQC's Process Framework: Then and Now
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Case Study
Using Frameworks to Establish Process Standards in Developing Regions
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Case Study
Canadian Imperial Bank of Commerce Case Study: Using the PCF to Boost Process Map Efficiency
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Case Study
Children's Hospital of Philadelphia Case Study: Managing a Portfolio of Process Improvement Opportunities
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Case Study
Using the PCF to Standardize Processes-Syngenta Case Study
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
