Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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Infographics|
Total Cost to Manage Financial Policies and Procedures
Every organization should undertake a regular audit of its financial policies and procedures. Finance teams that can run these reviews in an efficient way can get back to the…
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Infographics|
Open Innovation Maturity and Supply Chain Success
Open innovation provides an opportunity for organizations to enhance their collaboration with supply chain partners within their business ecosystem. For some companies,…
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In August of 2023, APQC’s Madison Lundquist (Principal Research Lead, Process and Performance Management) interviewed Natalia V. Zabolotnii (Director of Strategy,…
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Hushan Autoparts Inc. is a leading manufacturer of aftermarket car door handles and has recently concentrated on developing its market share in parking cameras and sensors…
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Infographics|
Business Impact of the Finance Talent Skills Gap
In APQC research on The Future of Finance Talent, 60% of respondents reported that capability and skill gaps were a driver of finance talent management at their organization…
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Infographics|
Data-Driven Decision Making in Manufacturing
Many organizations today have kickstarted the digitization of supply chains by relying on automation and business intelligence to manage and aggregate supply chain data…
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Case Study|
KM Consulting in a Pharmaceutical Company
Novartis AG is a leading global medicine company based in Switzerland. The organization reported revenue of $50.5 billion in 2022, and its products reach nearly 800 million…
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Infographics|
Building a Workplace Culture that Values Time Off
This infographic presents cross-industry data on the number of vacation days per year per employee that organizations offer and provides guidance for how you can build a…
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Infographics|
DEI and Talent Development: Top 3 Actions of Best-in-Class
APQC’s research on diversity, equity, and inclusion (DEI) identified a best-in-class group that had significantly better outcomes than the rest of those surveyed. This…
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Infographics|
DEI and Talent Retention: Top 3 Actions of Best-in-Class
APQC’s research on diversity, equity, and inclusion (DEI) identified a best-in-class group that had significantly better outcomes than the rest of those surveyed. This…
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Infographics|
DEI and Talent Acquisition: Top 3 Actions of Best-in-Class
APQC’s research on diversity, equity, and inclusion (DEI) identified a best-in-class group that had significantly better outcomes than the rest of those surveyed. This…
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Infographics|
Keeping Expedited Logistics Costs at Bay
Expediting orders can become a costly endeavor for organizations over time, but various internal and external factors may require an organization to expedite orders to meet…
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Infographics|
Turbocharge Your DEI Journey with Measurement
APQC’s research on diversity, equity, and inclusion (DEI) surfaced just how important it is to not just implement a DEI strategy, but also to measure DEI. This infographic…
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Infographics|
Making Leaps in Your Customer Service Performance
To assess whether your organization is doing well in customer service, it’s essential to choose the relevant key performance indicators (KPIs) to evaluate your customer…
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