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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC's Seven Tenets of Process Management in Depth
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Strategic Planning and Organizational Agility
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Benchmarking and Improvement Tools
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End-to-End Process Maps and Measures
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2021 Process and Performance Management Webinars
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How to Apply the Process Classification Framework (PCF)®
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2021 Process and Performance Management Priorities and Challenges
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Case Study
Leading and Leveraging Process At Pacific Northwest National Laboratory
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How Process Programs Stack Up
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Case Study
Establishing a Center of Gravity for Transformation at Pitney Bowes
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2020 Process and Performance Management Webinars
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Intersection of Data, Process, and Knowledge Management
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Overviews from APQC's 2020 Process and Performance Management Online Summit
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Presentations from APQC's 2020 Process and Performance Management Online Summit
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Recordings from APQC's 2020 Process and Performance Management Online Summit
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
