Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Understanding Sustainability Programs
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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The Covid-19 pandemic brought many changes in the way we all live and work, not the least of which was a move to off-site, remote, and hybrid work. As the world returns to a…
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Overviews from APQC's 2023 Conference
APQC hosted its 2023 Conference April 19-20 in Houston. The conference theme was “People, Process, Knowledge,” which are the three factors that you will indisputably find at…
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Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
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APQC hosted its Process and Knowledge Management Conference from April 17th-20th, 2023, in Houston. The conference theme was “People, Process, and Knowledge,” which are the…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Business Process Management Maturity Benchmarks
Prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), this collection highlights benchmarks for organizations from multiple…
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At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…
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Managing Mergers and Acquisitions
Most merger & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
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2022 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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YOKE Industrial faced a number of challenges that served as the impetus for a digital transformation effort including a labor shortage, the need for better knowledge…
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Flutter Entertainment Plc is a leading sports betting and gaming operator with headquarters in Dublin. With licenses in more than 20 regulated markets and a global presence,…
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Corporacion Multi Inversiones (CMI) is an agro-industrial corporation with two broad business areas: foods and capital. CMI is a family-owned multilatina company that has…
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Tetra Pak is a multinational food packaging and processing company headquartered in Pully, Switzerland. Working closely with customers around the globe, the organization…
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APQC interviewed the Director of Global Business Services and Performance Excellence and Manager of Global Analytics and Process Excellence, to understand the current state…