Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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Fixing Knowledge & Process Productivity Problems
Wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility,…
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Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn: Why Atmos Energy combines…
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Engaging Employees in Process Work at CF Industries
Engaging employees in process work is never easy. CF Industries recognized this fact during a migration from SAP to a cloud-based enterprise resource planning (ERP) tool…
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…