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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Intersection of Data, Process, and Knowledge Management
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Collections
2019 Putting Process Frameworks into Action
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Collections
Overviews from APQC's 2018 Process and Performance Management Conference
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Collections
Presentations from APQC's 2018 Process Performance Management Conference
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Case Study
Cigna Case Study: Shift Towards Human-Centric Design
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Collections
Integrating Process Frameworks and Certification Standards
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Collections
2017 Putting the PCF into Action
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Collections
Integrating Functions for Operational Excellence
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Case Study
From Taxonomy to Process Improvements: University of North Texas System Administration Case Study
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Case Study
Building an Enterprise Culture of Continuous Improvement: ARDEC Case Study
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Case Study
Canadian Imperial Bank of Commerce Case Study: Using the PCF to Boost Process Map Efficiency
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
