Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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At the close of 2021, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2022…
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Finance Organization Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking® for the finance organization, the articles in this collection highlight key cost, productivity, cycle time, and…
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2021 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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Benchmarking and Improvement Tools
This collection provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…
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Benchmarking Basics
This collection contains the main items you will need to start a benchmarking initiative, including templates, tools, a glossary, APQC's Process Classification Framework,…
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Fundamentals of Measures
One of the reasons organizations grapple with effective data & analytics is their lack of a solid measurement foundation. Particularly around identifying the relevant, …
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Flexible Strategic Planning at Centura Alimentos
Download this case study to learn: How Centura Alimentos uses SWOT and other easy-to-understand frameworks for fast and robust planning Why Centura Alimentos’…
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2020 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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This is the collection of recordings for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…
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Key Benchmarks for Common Measures of Quality
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…
