Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2020 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…
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Operational KPIs That Matter
As organizations continue to put greater emphasis on facts-based decision making, ensuring relevant measures and timely access to data becomes increasingly important. Often…
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Designing Processes for Informative Differentiated Assessment: Christ Church Grammar School Case Study
In February 2019, APQC K-12 Education interviewed Christ Church Grammar School (CCGS) to discuss their recent school improvement initiative that has revamped how they manage…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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In March 2015, Des Moines Public Schools embarked on something new: Implementing lean processes to create continuous improvement in productivity and efficiency. The idea was…
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With the 2015 updates to ISO 9001 standards having a significant process focus, organizations are looking for ways to align their process frameworks with ISO clauses. By…
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In April 2017, APQC interviewed Gary Amendola, senior staff quality engineer, and Ted Ellefson, managing principal engineer, about integrating process frameworks and…
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Case Study|
Teacher Licensing at Kansas State Department of Education: Quick Process Saves Agency Time and Money
While many organizations engage in strategic planning not all are satisfied with how the strategic plan is created and then implemented. The Kansas State Department of…
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The Tata Group has been focusing on institutionalizing the principles of the Tata Business Excellence Model (TBEM) into group company processes for the last two decades…
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2017 Putting the PCF into Action
A process framework is a tool organizations use to support their process management efforts. The most common reason that people use process frameworks is to help them…
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Integrating Functions for Operational Excellence
In many organizations employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
