Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Managing Project Knowledge
To help project management teams and offices build the right KM capabilities, APQC conducted research in 2016-2017 exploring the intersection of knowledge and project…
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2020 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…
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2019 Process and Performance Management Webinars
APQC hosts process and performance management webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other…
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To gain a competitive advantage in the cement market and deepen its existing culture of data-driven decision making, Argos set up a dedicated center for business analytics…