Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Current State of Learning and Development
APQC conducted research to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the globe were surveyed about L&D…
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Harnessing the Power of APQC's DEI Framework
APQC's DEI Framework is an evidence-based roadmap drawn directly from the practices and approaches of the best-in-class organizations that are achieving lasting, impactful,…
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HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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Understanding HR Strategy Benchmarks and Metrics
This collection is your road map to success in creating and managing HR strategy. The content within will teach you how organizations create and manage their HR strategies;…
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Human Capital Management Best Practices
This collection takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and highlights best practices for each HCM process. The…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Training and Development: Blueprint for Success
This collection contains content from APQC's benchmarking and best practices research on training and development.
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2020 Human Capital Management Webinars
This collection includes recordings, presentation slides, and summaries from webinars conducted in 2020. Click here for 2019 HCM webinars.
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Engagement & The Employee Experience
Find out how organizations are approaching engagement and the employee experience. Read the content in this collection to learn about common engagement program:Objectives…
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In August of 2019, APQC spoke with Stonnington’s Raj Subramaniam about the local government’s digital transformation efforts. New compliance requirements, process…
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Training and Developing Finance Talent at Verizon
In March of 2019, Dawn M. Sieh, Ph.D., finance talent development manager at Verizon, participated as a guest speaker on APQC's financial management webinar in which she…