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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Accounts Receivable and Collections Key Benchmarks
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Key Human Capital Benchmarks: Financial Services/Banking Industry
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Enterprise Content and Collaboration in the Cloud
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
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Talent Acquisition Key Benchmarks
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Case Study
A KM Strategy to Improve Content Management at Prudential Financial
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Managing Change
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Case Study
Bridging the Divide for Rapid Technology Adoption at Ontario Teachers’ Pension Plan
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KM Conversations: KM for a Smarter, More Automated World
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Key Tax and Treasury Benchmarks
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Case Study
Scenario Planning Example in Practice
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Case Study
Value Stream Mapping and End-To-End Process Improvement at Vanguard
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
