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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Collections
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    Knowledge Mapping in Action

    Knowledge mapping is an important technique to help inventory an organization’s critical knowledge and pinpoint areas that may be at risk. In 2017 - 2018, APQC researched…

  • Case Study
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    Lock Knowledge Mapping in Action: Bechtel

    This case study, part of APQC's "Knowledge Mapping in Action" research, details the knowledge mapping and transfer initiative at Bechtel. Bechtel has a five-step process to…

  • Case Study
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    Lock Knowledge Mapping in Action: Trianz

    This case study, part of APQC's "Knowledge Mapping in Action" research study, describes how Trianz, a management consulting and information technology firm specializing in…