Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
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Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
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In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a…
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In February 2018, APQC spoke with Claus Buus Søgaard about setting up a robotic process automation (RPA) program at Arla Foods. Søgaard is a Senior Project Manager at Arla…
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The ASQ Global State of Quality 2016
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Strategic Planning Reports
A collection of APQC's best practice reports on strategic planning and related topics.
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The ASQ Global State of Quality Research 2013
APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for…
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Avoiding Pitfalls in Fixing Finance
Large corporate finance teams have worked hard in recent years to standardize and cut the costs of transaction-oriented activities. Now companies are using rigorous process…
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How Shingo Prize Winners Manage Their Supply Chains
This collection includes case studies and an overview related to the APQC study How Shingo Prize Winners Manage Their Supply Chains.
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TreePad Versions of APQC's Cross-Industry and Industry-Specific Process Classification Framework (PCF)
This collection contains TreePad (.hjt) versions of APQC's Process Classification Framework (PCF), including the cross-industry and industry-specific versions. TreePad files…
