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Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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1 - 7 of 7 Results
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    Manufacturing Key Benchmarks

    Prepared using data from APQC’s Open Standards Benchmarking (OSB) in Manufacturing, this collection includes articles that provide median values for selected key performance…

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    Procurement Key Benchmarks

    Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…

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    Logistics Key Benchmarks

    APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…

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  • Case Study
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    Transforming Quote-to-Cash at IBM

    IBM optimized opportunity-to-order (O2O) and order-to-cash (O2C), but still struggled with data availability and cycle times due to the handoff between these processes. IBM…

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Measure Spotlight Results

(1 - 5 of 591 Results)

Cost of goods sold as a percentage of revenue

Value of materials and services per $1,000 revenue

Ratio of purchases to revenue

Overhead and other costs to perform the process "manage sales orders" per $100,000 revenue

Systems cost of the process "Manage sales orders" as a percentage of total process cost
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