Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
-
Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
-
Ubisoft Entertainment scaled up rapidly and had a complex, messy content management environment and a competitive organizational culture that was not conducive to knowledge…
-
Collections|
KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
-
On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…
-
Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
-
Reports & White Papers|
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…
-
This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and…
-
Case Study|
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
This blinded case study focuses on a software and technology consulting firm that wanted to make its sales, delivery, and support personnel as efficient as possible while…
-
This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give…