Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
-
Collections|
Tools to Evolve BPM's Strategic Value
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
-
Collections|
Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
-
YOKE Industrial faced a number of challenges that served as the impetus for a digital transformation effort including a labor shortage, the need for better knowledge…
-
APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
-
Collections|
2022 Finance Management Priorities
In the fourth quarter of 2021, APQC conducted its annual survey of finance professionals to explore the focus areas, initiatives, and challenges APQC members and customers…
-
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022. …
-
This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
-
Collections|
Fixing Knowledge & Process Productivity Problems
Wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility,…
-
On this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland disprove three productivity myths and offer guidance for workers and leaders based on APQC’s Fixing Knowledge &…
-
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
-
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
-
In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn: Why Atmos Energy combines…
-
APQC interviewed Peter Becker, program manager of client services support, about Pitney Bowes’ journey to consolidate its CRM platform instances across the organization.
-
This is the collection of overviews for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…