Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
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Infographics|
Factors for Improved Master Data Management
With the order-to-cash process spanning multiple functions within an organization, it can be a challenge for businesses to ensure its efficiency and effectiveness. Many…
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Collections|
Order-to-Cash: Managing for Success in Disruptive Times
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times - Comparison by Level of Role
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times - Region Comparison
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times - Revenue Comparison
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Aerospace Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Automotive Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Consumer Products/Packaged Goods Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Electronics Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Industrial Products Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Pharmaceutical Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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In 2021, APQC's Marisa Brown along with DSCI's Kathy Colucci and Zoja Kukic interviewed three leaders from Japan Tobacco International (JTI) about the organization’s order-to…