Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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In a 2019 APQC webinar, Holly Lyke-Ho-Gland digs into the results of the 2019 Process and Performance Priorities and Challenges survey, as well as best practices to help you…
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In 2017 APQC conducted its biannual PCF survey and compiled a series of case studies to understand how organizations leverage the PCF and identify how they can overcome some…
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Benchmarking for Strategic Planning
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
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Benchmarking for Mergers and Acquisitions
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
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In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
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Creating Measurable Value
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
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In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
Measure Spotlight Results
(1 - 5 of 231 Results)Number of business entity employees per FTE that performs the process group "develop and counsel employees"
Number of business entity employees per FTE in learning administration
Percentage of legal services FTEs that perform the process "manage regulatory activities"
Percentage of legal services FTEs that perform the process "manage litigation and dispute resolution"
Percentage of legal services FTEs that perform the process "oversee corporate governance"
