Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As the number and complexity of networks exploded around the globe, the organization needed to scale to meet demand. APQC interviewed Mohit Mathur, associate vice president…
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This best practice has been updated from the original published in 2011. The goal of process management is to make the organization better—to give it a stronger position in…
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Year-after-year process professionals report that “identifying, prioritizing, and selecting improvement opportunities” is one of their biggest continuous improvement…
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Process Analysis Techniques
Whether designing a new process or improving an existing one, process analysis is an essential skill to help select the most appropriate opportunities for improvement and…
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One of the biggest challenges with digital transformation is the distraction of shiny objects. There are so many exciting technologies available, and they are cheaper and…
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This whitepaper is brought to you courtesy of the relationship between APQC and its member Signavio. Many organizations embark on RPA programs expecting to realize…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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This article summarizes a Q&A with APQC’s Holly Lyke-Ho-Gland (principal research lead, process and performance management) as part of a recent Argyle Forum webinar. In the…
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In October of 2019, process and performance management professionals came together in Houston for APQC’s Annual Process and Performance Management Conference. This year’s…
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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Most people understand that process improvement is valuable, but executives want to know how it will impact the bottom line. Overhauling complex business processes takes time…
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Many companies are embracing Agile, a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. However, people are…
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Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…
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While Lean principles and techniques might be commonplace to process and performance management professionals, they are often game-changers when taught more broadly within an…
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What Sets Process Leaders Apart?
In a keynote panel discussion at APQC’s Process and Performance Management Conference, Jeff Varney, John Tesmer, Carla Zilka, and Paul Fjelsta discussed some of the most…