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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Digital Efforts Grow but Fall Short of Transformation
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Articles
Understanding Your Change Management Maturity
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Articles
Do We Need to Change How We Change? (Webinar Wrap-Up)
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Articles
Transforming an End-to-End Supply Chain: The Berry Global, Inc. Journey (Webinar Wrap-Up)
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Articles
Improving Agile/Devops Implementation at Amdocs
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Articles
Managing the Customer Experience: End-to-End
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Articles
Engineering the Internal Customer Experience with Roy Barnes
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Articles
Process Management: Information Technology's Best Ally
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Articles
Introduction to Design Thinking
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Articles
The Changing Face of Process Management: Practitioners’ Perspectives
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Articles
Introduction to Customer Journey Mapping
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Articles
Design Thinking with Andrew Webster
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Articles
Design Thinking: Beyond Empathic Design
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Articles
Picking the Right Criteria for Process Automation
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Articles
Why Integrate for Operational Excellence?
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis (White Paper)
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
