Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…
-
This best practice has been updated from the original published in 2011. Tools and technology make process management more efficient and easier to communicate throughout an…
-
This best practice has been updated from the original published in 2011. The goal of process management is to make the organization better—to give it a stronger position in…
-
In June of 2020, APQC interviewed Paul Orton (Quality Manager) about InnovaPrep’s pivot to the new normal and what lies ahead. This article suummarizes how InnovaPrep's team…
-
In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
-
The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…
-
One of the biggest challenges with digital transformation is the distraction of shiny objects. There are so many exciting technologies available, and they are cheaper and…
-
Articles|
Developing an Enterprise Perspective with HR Process Analysis and Design Specialist Sajjad Shaikh
Process work is all about the big picture. Process people know that even the smallest change in one area can have huge impact downstream, and that organizations pursuing…
-
For many process professionals, working in a center of excellence is a dream job. The center of excellence model allows process to deliver maximum impact by not only by…
-
Articles|
Seeing the Power of Process Improvement with Continuous Improvement Specialist Greg Parlee
Some people make business decisions based on gut instinct, emotions, and short-term thinking—but not process people. Process people apply a more scientific, systems thinking…
-
Standardization is integral to process work, but flexibility is important too. Process professionals need to be able to determine where to be rigorous, where to allow for…
-
This whitepaper is brought to you courtesy of the relationship between APQC and its member Signavio. Many organizations embark on RPA programs expecting to realize…
-
A lot of process work is about documenting how work gets done. But to drive improvement, process people also need to constantly ask why. Why is this task done this way? Why…
-
As companies evolve, so too must their process management. Senior process manager Jens J. Meisner has been with the LEGO Group throughout its process journey, from selecting…
-
Organizations increasingly recognize that strong analytics and a firm process foundation are essential, and inextricably linked, ingredients for continuous improvement. Thus,…