Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This best practice has been updated from the original published in 2011. Change management is at the core of any improvement or initiative. This article explains how best…
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In 2023, APQC conducted the People of Process Management survey to gain insight into the people who support process and performance management (PPM) work and better…
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
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The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
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Why do organizations—and in particular, process owners—love the PCF? One key reason is that the PCF helps to drive a common language that enables every part of an…
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APQC’s Process Classification Framework® (PCF) provides a common language that allows organizations to communicate and define work processes regardless of their industry,…
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Process frameworks are used for several reasons, such as helping organizations identify current processes, building process maps, creating process definitions, establishing a…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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How Organizations Use Process Frameworks
Process frameworks like APQC’s Process Classification Framework (PCF)® are incredibly useful for jumpstarting process standardization, developing a common language for…
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This article helps organizations understand how APQC’s process excellence assets and knowledge work together to empower process professionals. It includes a quick overview of…
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Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
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Process frameworks are an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to-end process maps, and more…
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Key Considerations for Process Governance
In April 2021, APQC hosted a roundtable discussion with process professionals to share pain points, challenges, and success stories around process governance. Participants…