Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measures of success are a key part of any effective business process management (BPM) program. Among other benefits, measures enable BPM teams to set performance goals, find…
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Articles|
Establishing Governance for a BPM Program
Governance is a core tenet of process management and is critical for an effective business process management (BPM) program. It encompasses all the structural elements that…
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Process management never happens in a vacuum. From measure selection to process design to process improvement and beyond, process management requires participation and…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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PCF Sustainability View: Sustainable Systems
Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Articles|
PCF Sustainability View: Vision & Strategy
Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Creating a culture of continuous improvement is no easy task—it requires significant investments of personnel, time, and other resources. However, the payoff can be…
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APQC's research over the last two decades has uncovered ten keys to BPM implementations that make an organization‐wide impact. These essential characteristics form the basis…
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A desktop procedure is a document that details, step-by-step, how an activity or task is done from start to finish by a specific staff member. This type of documentation is…
