Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Finding the right information, at the right time, in the right place, in the right context is critical for business success. Managing and utilizing organizational knowledge…
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Attendees learned the importance of change-championing "dynamos," those solution-minded individuals who can be instrumental in facilitating organizational shifts.Naoki…
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In this session, TechnipFMC addressed the challenge of preserving crucial organizational knowledge as employees retire, are lured by opportunities at other companies, or…
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In this eye-opening session, Dan Rasmus highlighted knowledge management (KM) as the hidden force driving successful AI implementation. This is a summary of the session;…
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Process & Knowledge Unplugged
In this dynamic general session, thought leaders from a diverse range of organizations discussed some of today’s most pressing topics in knowledge management (KM) and process…
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Meta’s knowledge management (KM) initiative extended beyond the sales department to benefit cross-functional stakeholders. This session highlighted the value of KM and data…
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A whopping 16 million Americans will retire within the next four years, precipitating a knowledge exodus for many businesses. How can companies capture and curate boomer…
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APQC’s “2024 Excellence in Knowledge Management” award recipient, Mercer, presented an educational session to revolutionize your organization’s approach to KM through the…
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Dr. Teague explored the intersection of ethical principles and innovative technology in human-centric artificial intelligence (AI), change management, and knowledge…
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Knowledge portals bring together data and information from different sources and present them in a straightforward and meaningful way, delivering on knowledge management’s…
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Leading Conversations: Knowledge Management
Similar to a roundtable format, this session was highly participatory and interactive. With light facilitation by seasoned professionals, attendees had opportunities to…
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Elevating Knowledge: Our Journey of Growth
This session explored how Rogue Credit Union aligned its knowledge management strategy with business goals to support growth. Attendees learned how fostering a culture of…
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Knowledge is essential for creating effective policies and programs. Presenters offered a deep dive into understanding how Inter-American Development Bank (IDB) is leveraging…
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Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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With a career spanning more than four decades, Carla O’Dell has made numerous lasting contributions to the field of knowledge management (KM). While she’s seen a lot of…
Measure Spotlight Results
(1 - 5 of 64 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
