Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Learning sessions remain a go-to knowledge transfer approach because, no matter how much technology you add or subtract from the equation, the overall format is still very…
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What Are Microcredentials?
Microcredentials are an engaging and effective method for upskilling and continual learning. This article explains what microcredentials are, why employers use them, and why…
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What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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What is Social Learning?
Social learning is a learning and development model that recognizes the power of community to drive deeper engagement, retention, and application in learning. The…
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What Is Upskilling?
Find out what upskilling is and how it differs from reskilling. Learn why upskilling is particularly relevant today and get key steps for effective upskilling.
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What Is Reskilling?
Find out what reskilling is and how it differs from upskilling. Learn why employers use reskilling and get key steps for effective reskilling.
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How to Deliver Learning Virtually
Experts widely agree that an organization’s digital learning and development resources need to look different than their physical counterparts. Beyond simply changing the…
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Learn five skills that are critical to remote work success and get ideas for ways to develop each.
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Best Practices for Remote Onboarding
Replicating an onboarding program that was designed for a physical workplace and using it in a virtual context is not a recipe for success. This article explains how to…
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How does an employer provide career development to hourly employees who must learn on their own time and are dispersed across many locations? This is a common challenge…
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Many organizational functions have clear career paths. If you like numbers, you can study accounting, find an entry-level accounting position, earn your CPA, and work your…
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5 Tips for Managing Remote Employees
Managing employees is sometimes a difficult task, especially when they work remote. Good communication skills can help reduce that difficulty. This article outlines five…
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How to Lead Virtual Teams
While there are many documented benefits to both employees and employers to allowing employees to work remotely, there are also challenges for those managing remote employees…
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The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or…
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To fully engage their audience, knowledge management teams need be creative about when, where, and how they provide training. If training happens in the wrong context or the…
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