Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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Globalization, the gig economy, and the widespread move to remote work have limited many managers’ views into what, exactly, their direct reports are up to on a day-to-day…
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How Do You Conduct a Check-In Meeting?
In September 2021 podcast, APQC’s Mercy Harper interviewed Ashley White, executive director of human resources at APQC, regarding the dos and don’ts for effective manager…
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Tips for Productive Check-In Meetings
Find out why manager-employee check-in meetings so often go badly. Then, use the guidance in this article to ensure your check-in meetings are productive.
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Promoting Performance without Micromanaging
A number of trends are making it easier—and more tempting—to micromanage. But, there is a better way. Learn about the drivers of micromanagement and find out how to…