Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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What will it take for organizations to improve workforce diversity, equity, and inclusion (DEI)? At APQC's 2023 People, Process, and Knowledge Conference, Elissa Tucker,…
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Story is much more than a tool for conveying information—It is also a powerful way for humans to connect and build trust with each other. At APQC’s 2023 conference, Laura…
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In this article, APQC reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the…
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Number of Learning Days per Employee
Benchmarking the number of days that you set aside for employee learning is a good first step for thinking more deeply about the development opportunities you offer to your…
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What is Citizen Development?
Citizen development is a practice through which non-IT employees develop and implement digital tools, automation, machine learning (ML) applications, or even AI solutions…
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Average Span of Control for the HR Function
The span of control—which refers to the number of direct reports a manager has—is a measure that can help organizations evaluate the size of their HR function. Measuring the…
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Voluntary termination (also called voluntary turnover) occurs when employees leave your organization of their own accord for any reason. While every organization should…
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Focus on People in Supply Chain in 2023
In late 2022, APQC conducted its annual supply chain management priorities and trends research. Each year, this survey asks supply chain professionals representing a diverse…
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In this article, APQC reviews cross-industry data on involuntary terminations and discusses partnerships between HR and the business as a critical success factor for managing…
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In this article, APQC reviews five trends that internal communicators should have on their radar: prioritizing frontline employees, building trust through internal…
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Reskilling is a valuable talent management approach that helps organizations retain their employees while transitioning them to more value-added roles. After reviewing cross…
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Global Trends in Wellness
This article is part of a series exploring organizational wellness initiatives. In this installment, we examine how the wellness movement arose in the United States, explore…
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The Importance of Offboarding
After an employee submits their letter of resignation, it’s time to start the offboarding process. But what exactly is offboarding and why is it important? A formal…
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Seven Steps to a Wellness Program That Works
Many organizations offer workplace wellness programs that aim to improve employee health, reduce health care spending, and increase productivity and retention. However, close…
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Employees who chronically fail to show up for work (a condition known as absenteeism), or those who come to work sick, distracted, or disengaged (presenteeism), cost…
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