Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Introducing Agile to the Organization
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Managing Employee Productivity
Productivity refers to the effectiveness and efficiency of work, and it’s a crucial factor in the success or failure of any enterprise. Organizations often focus productivity…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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People are key to process success, but for most employees, engaging in process means moving beyond their comfort zones. Many employees find process confusing or frustrating,…
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Drawing from APQC’s case study research as well as interviews with professionals who are responsible for shaping culture in their organizations, this article discusses the…
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Where Culture Goes Wrong
This article reviews some of the common ways in which culture goes wrong in organizations. The scenarios speak to the importance of practices like change management, soft…
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The Role of PPM Professionals in Culture
While there may be good reasons to believe that culture work should be left to HR and executives, it simply isn’t true. HR and executives might play a larger role in driving…
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Expanding How We Define Productivity
APQC’s founder, Jack Grayson, believed that true productivity encompasses both effectiveness and efficiency: “Efficiency measures if you are doing things right. Effectiveness…
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Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
Measure Spotlight Results
(1 - 5 of 699 Results)Total company employee FTEs served per HR shared services center tier 1 FTE
Total company employee FTEs served per HR shared services center tier 2 FTE
Total company employee FTEs served per HRIS FTE
Total company employee FTEs served per talent acquisition CoE FTE
Total company employee FTEs served per talent management CoE FTE
