Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Benchmarking is a practice that enables organizations to create a data-driven foundation for decision-making, provides context around performance to help identify…
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When the pace of hiring begins to slow down, many leaders look to recruiting as an obvious place to cut costs. However, recruiters and other HR professionals know that it can…
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For many organizations, 2024 has been a year of cost containment in which all expenses are being scrutinized for potential cuts. As a non-revenue generating function, human…
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Recent years have seen unprecedented levels of transformation and disruption in the global business environment. Technological advances, a shift to remote work, and the…
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An organizational learning needs analysis is a formal assessment of all the learning needs that an organization has. It is typically conducted by the learning and development…
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What's the "Right" Number of HR Employees?
With labor costs making up a large part of the HR budget, the ability to serve more employees with a smaller HR staff represents significant potential cost savings. For that…
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When it comes to finding your next generation of leaders, it pays to start by looking within your organization. The best candidates for executive and senior manager roles are…
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Five Recruiting Measures to Track
When looking to improve recruiting or set up a recruiting dashboard, organizations want to know: What are the most important recruiting measures for us to track? While each…
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Tips for Productive Check-In Meetings
Employees today are spending so much time in meetings that many employers are rolling out meeting reduction and improvement initiatives. When it comes to manager-employee…
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When looking to improve learning and development (L&D) or set up an L&D dashboard, organizations want to know: What are the most important learning and development (L&D)…
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Training & Development Efficiency
An efficient training and development process is one that delivers quality learning experiences and valuable learning outcomes in ways that are less labor- and time-intensive…
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Training & Development Productivity
When training and development employees are more productive, they can handle a greater volume of work, support a larger workforce, and meet a greater number of learning needs…
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Training & Development Cost
Training and development leaders are tasked with stretching their budgets to meet mounting organizational learning needs. Monitoring spending is essential to ensuring that…
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Training & Development Cycle Time
As technology and innovation shorten the self-life of worker skills, the ability to promptly close skills gaps is something that organizations need to continuously monitor…
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Training & Development Tune-up Diagnostic
Demand for training and development is growing as employers seek to upskill and reskill employees to keep pace with emerging technologies such as generative AI. APQC research…
Measure Spotlight Results
(1 - 5 of 621 Results)Selling, general, and administrative (SGA) costs per business entity employee
Percentage of total enterprise costs that are generated by sales, general, and administrative (SG&A) business support functions
Cycle time in calendar days to fulfill an ad hoc information request
Learning budget per business entity employee
Number of FTEs that perform the HR function per $1 billion revenue
