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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Business entity revenue per business entity FTE

Business entity revenue per business entity employee

Selling, general, and administrative (SGA) costs as a percentage of business entity revenue

Total cost of continuing operations as percentage of revenue

Cycle time in days from transmission of invoice to receipt of payment
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A blue background with an image of a light bulb in the background with this text on it: When APQC's more than 4 million data points aren't enough, we can support your custom benchmarking needs.