Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
IT consulting organization Cognizant Technology Solutions is transitioning its KM toolkit from the traditional “seek” model, in which employees must proactively search for…
-
Ruckus Networks, a wired and wireless networking equipment and software provider, is no stranger to disruption. But despite multiple acquisitions and technology migrations…
-
The U.S. Army Engineer Research and Development Center (ERDC) is the research and development arm of the U.S. Army Corps of Engineers. As part of APQC’s 2020 KM Conversations…
-
Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
-
Building a strong and sustainable community of practice is no easy task—it takes time and intentional effort to put the right foundations in place. During APQC’s 2020 KM…
-
Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
-
TechnipFMC launched an effort to help employees develop personal knowledge management skills. The goal of personal knowledge management is to help employees better understand…
-
Articles|
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …
-
In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
-
Articles|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
-
In March 2020, APQC hosted a webinar where KM leaders from the U.S. Army Engineer Research and Development Center, REI Systems, and Amgen described ways to formally integrate…
-
In March 2020, APQC hosted a webinar where KM leaders from Mercer and Cognizant Technology Solutions described the digitization of their KM efforts. This article summarizes…
-
Knowledge management (KM) teams often find that their goals and activities overlap with those of the learning and development (L&D) organization. Both want to connect people…
-
Articles|
Building a KM Partnership with HR
Under the umbrella of HR, the learning and development organization is the most obvious target for knowledge management (KM) partnership. However, KM may also need to partner…
-
Articles|
Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.