Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Global HR consulting firm Mercer has a wealth of documented expertise and thought leadership at its disposal for consultants and clients alike, but it hasn’t always been easy…
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There’s a common misconception that risk management is all about minimizing risk. That’s why some folks call their risk management teams, “The Department of No.” But the real…
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Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…
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How to Use Chatbots for Knowledge Management
Chatbots have tremendous potential for knowledge management because they allow employees to access knowledge at any time and without having to wade through pages of search…
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At APQC’s 2019 KM Conference, John Boden, vice president of information and member services for the Society for Petroleum Engineers (SPE), and Reid Smith, co-founder and CEO…
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To BBVA Knowledge Mangement Specialist Antonio Moneo, digital banking tools are making competition for clients more intense than ever. Organizations that cannot adapt quickly…
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Information access is a concern for both employers and employees. Employers need their workforces to have the necessary information to perform efficiently and effectively…
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The Mobile Office Goes Mainstream
As work becomes more mobile, employees expect access from a range of devices. APQC recently surveyed workers globally to understand employee expectations on a range of issues…
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Applying sophisticated algorithms and machine learning to billions of search queries per day allows commercial search applications like Google and Bing to set the bar very…
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Most knowledge workers would create more value for their organizations if they could delegate routine administrative and information-gathering duties to others. However, it’s…
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Despite their value proposition and wide-spread use, lessons learned programs and systems regularly fail to deliver their intended results. Although many organizations are…
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Expertise location has been stalled for more than a decade, with KM teams waiting for the available technology to catch up with their vision and users’ expectations of how…
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Content curation involves identifying and tagging enterprise content so that search can elevate the best materials in response to a user inquiry. Good curation strategies…
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Data-driven visualization is a set of techniques for conveying data and relationships among data using graphics or visual objects. Although people have been mapping data…
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At APQC’s 2016 KM conference, representatives from KM consulting firm Iknow LLC described innovative technology solutions that are expanding what’s possible in KM. The…
Measure Spotlight Results
(1 - 5 of 497 Results)Number of end users serviced by the IT function per IT function FTE
Number of IT FTEs that perform the process group "deliver and support information technology services" per $1 billion revenue
Number of IT FTEs that perform the process group "deploy information technology solutions" per $1 billion revenue
Number of IT FTEs that perform the process group "develop and maintain information technology solutions" per $1 billion revenue
Number of IT FTEs that perform the process group "develop and manage IT customer relationships" per $1 billion revenue
