Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How Best-in-Class HR Functions Manage Change
Drawing from APQC’s Current State of the HR Function Survey, this article reviews the change management strategies and approaches of best-in-class HR functions. It includes…
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This article explores the technology practices and approaches that set best-in-class HR functions up for successfully meeting HR and business goals. It provides examples of…
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This article explores how best-in-class HR functions are structured. It describes the benefits that the best-in-class achieve from this HR operating model. And, it provides…
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Many organizations think they can solve their content management problems by throwing fancy technology at them. But APQC finds that process is often a bigger stumbling block…
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India Supply Chain Opportunities Deep Dive
Global organizations are seeking to diversify their supply chains, and India is quickly positioning itself as a county of choice. On an APQC webinar, KPMG India Senior…
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Supply Chain Opportunities in India
Ongoing disruptions are pressuring global organizations to rethink and restructure their supply chains. Many would like to reduce their dependence on China, which has opened…
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APQC's business process management (BPM) research has revealed ten keys to successful BPM common to organizations that excel in process management. Whether or not these…
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
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Getting Started with Sustainability
This article was developed from ideas shared on the APQC Talks Sustainability webinar. For additional resources, see APQC’s Sustainability collection.
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Using a Process Framework as a Taxonomy
Organizations need not begin with a blank sheet of paper in developing a content taxonomy. Functioning as a “common language,” a taxonomy is a hierarchy of categories used to…
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A key benefit of using any process framework is having common language and clarity around an organization’s processes. Without definitions, the processes are still open to…
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AI is Driving New Skills in Manufacturing
In our 2021 Supply Chain Priorities and Challenges research, APQC found that automation and digitization is the top priority for organizations that focus on manufacturing…
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