Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Picking the Right KM Technology
Technology is an essential ingredient for every knowledge management (KM) program. Employees rely on tools to help them capture knowledge, share it with others, and access…
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Automation and AI have received a lot of attention from the knowledge management (KM) crowd over the past decade. For most of this time, the discussion focused on what…
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How Strong KM Supports Project Management
Knowledge management (KM) has great potential to improve project outcomes. When project teams reuse available knowledge, they can deliver better and faster results. When…
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APQC launched its Excellence in Knowledge Management award to recognize mature KM programs that are delivering significant value to their organizations. In studying the 2020…
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APQC’s research cites misaligned measures as one of the top barriers to knowledge sharing inside organizations. Measures become a problem when employees, business groups, or…
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Measure What Matters to the Business in KM
In this article, you will learn how the 2019 Excellence in Knowledge Management Award winners connect KM activities to business outcomes and deliver real-time analytics to…
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In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…