Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge—but they’re not easy to get right. This article condenses APQC's most…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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The "best" HR functions do things differently. Their practices reveal steps that other HR functions can take to improve performance. Based on an advanced analysis of APQC's…
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Learn how leading HR shared services organizations achieve superior performance in terms of cost, efficiency, productivity, and effectiveness. This article summarizes HR…
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This article describes how best-in-class HR functions manage HR skills and development. It sheds light on the top HR skills gaps among all HR functions and provides guidance…
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This article describes the data and analytics practices of best-in-class HR functions. It provides examples of how HR functions are applying data and analytics and offers…
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This article summarizes APQC’s findings on the process management practices and approaches of best-in-class HR functions. It provides an example of what best-in-class HR…
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Articles|
How Best-in-Class HR Functions Manage Change
Drawing from APQC’s Current State of the HR Function Survey, this article reviews the change management strategies and approaches of best-in-class HR functions. It includes…
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This article explores the technology practices and approaches that set best-in-class HR functions up for successfully meeting HR and business goals. It provides examples of…
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This article explores how best-in-class HR functions are structured. It describes the benefits that the best-in-class achieve from this HR operating model. And, it provides…
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With baby boomer retirements and lower tenure among younger generations, organizations need to be proactive about capturing essential knowledge before it walks out the door…
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Effectively managing administrative tasks frees HR to focus on more strategic work, while leveraging the latest data management and analytics capabilities yields insights…
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For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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Organizations that invest more time upfront in HR strategic planning position themselves to proactively and accurately meet business needs. This article highlights best…
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Recruiting functions are charged with the goals of reducing time to hire and cost per hire while delivering quality hires. Understanding talent acquisition best practices is…
Measure Spotlight Results
(1 - 5 of 602 Results)Voluntary terminations as a percentage of total business entity employees
Percentage of employees with access to Employee Self-Service (ESS) system
Number of FTEs that perform the HR function per $1 billion revenue
Involuntary terminations as a percentage of total business entity employees
Percentage of managers with access to Manager Self-Service (MSS) system
