Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In 2018, and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Getting Started with End-to-End Processes
Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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How to Pick the Right Supply Chain Measures
In a field driven by precision and efficiency, supply chain organizations are looking for the right measures to track their performance and indicate opportunities for…
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In a field driven by precision and efficiency, supply chain organizations are looking for the right measures to track their performance and indicate opportunities for…
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Picking the Right Procurement Measures
This article outlines how organizations can select the most appropriate procurement measures and effectively communicate procurement performance. It also provides key…
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Picking the Right Manufacturing Measures
This article discusses how organizations can select the most appropriate manufacturing measures and how they can effectively communicate performance. It also identifies key…
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Guidelines for Survey Design
Good survey design is key to achieving reliable and actionable insights from research and benchmarking projects. Survey designers need to create questions that accurately…
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This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…
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Preparing to shift toward a data-driven culture—a change that has as much to do with people as it does with data—is, accordingly, largely a people-centric activity. This is…
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Rolling out Analytics Capabilities
In previous research on change management, Transformational Change—Making It Last, APQC found that the key components of managing or rolling out any change, especially one…
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There’s an old business adage, “You can’t manage what you don’t measure.” Best-practice organizations keep the emphasis on change objectives through targeted measures of…