Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
Articles|
Communities of Practice at Mercer
Communities of practice are designated networks of people who share knowledge face-to-face, virtually, or both. Each community is held together by a common purpose, which…
-
On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
-
Articles|
Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
-
Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
-
At APQC’s 2019 KM Conference, Senior IT Program Manager Nathan Ahlstrom and Senior Knowledge Solutions Program Manager Mary Maida explained how Medtronic leveraged existing…
-
Everyone wants engagement—but few know how to define it. This makes it a challenge to pursue, measure, prompt, and reward. According to Rachel Happe, co-founder and principal…
-
At APQC’s 2019 KM Conference, Ove Arup & Partners Global Leadership and Engagement Specialist Natasha Levanti explained how Arup leverages expert leaders and its…