Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
During this session, Habitat for Humanity International discussed how it has expanded its knowledge management function to support global staff, resulting in the development…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
-
Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
-
Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
-
People and culture factors can make or break a knowledge management (KM) program. With engaged employees and a supportive culture, KM thrives. Without these factors, KM…
-
Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For…
-
Organizations are seeking new and better ways to drive innovation, and many are looking to knowledge management (KM) for support. This article outlines ways to connect KM and…
-
Articles|
Understanding HR Transformation
This brief article provides APQC's definition of HR transformation, lists common objectives for HR transformations today, and provides a case example of HR transformation at…
-
On a webinar, APQC Principal Research Lead Lauren Trees facilitated a panel on advanced technologies featuring three leaders from KM teams recognized by APQC’s Excellence in…
-
On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
-
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
-
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
-
Process audits can be a helpful approach for evaluating performance and evolving maturity. However, many process audits are transactional and disconnected from organizational…
-
For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…