Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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Upskilling the KM Team at Mercer
In knowledge management (KM), there is always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques,…
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What Is a Job Architecture?
In this article, learn what a job architecture is, why organizations use job architectures, and the benefits that job architectures have for employees. Also included is a…
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What Is a Skills Taxonomy?
Organizations are finding new uses and benefits from skills taxonomies. This article: Defines the typical elements that make up a skills taxonomy, Describes the…
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This is a common question and for good reason. On the surface, it has a simple and straightforward answer. At its core, it can only be answered with careful consideration…
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When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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What is the employee experience? How does it differ from employee engagement? How are employee experiences and HR processes different? Why is there so much interest in the…
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Innovations in Onboarding
Much like the employee performance management process, the new hire onboarding process is one that employers know they need to improve. At too many organizations, onboarding…
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In this APQC Webinar, Mitch Beckman, VP HR at Webber, shares his organization's formula for excellence, including a coaching strategy to ultimately improve performance and…
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Aligning HCM Strategy with Business Needs
The HR function should collaborate with business leaders in determining an organization’s HCM needs. Such an assessment begins with HR aggregating the multiple inputs driving…
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Developing Strategic HR Professionals
Developing and managing an efficient and effective HCM strategy requires HR professionals who are well-versed in talent management and business operations. These are two of…
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Measuring Diversity and Inclusion
When it comes to measuring diversity, simple headcounts will no longer suffice. Organizations are in need of ways to also measure inclusion and to demonstrate the return on…
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Organizations benefit when project teams proactively contribute their knowledge and leverage the insights, lessons, and examples shared by their peers. APQC’s study Managing…
Measure Spotlight Results
(1 - 5 of 602 Results)Number of business entity employees per FTE that performs the process group "manage employee information"
Number of business entity employees per FTE that performs the process group "redeploy and retire employees"
Number of business entity employees per FTE that performs the process group "reward and retain employees"
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
Number of business entity employees per FTE that performs the process group "develop and manage human resources (HR) planning, policies, and strategies"
