Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
-
Articles|
Simulation Modeling at the Port of Vancouver
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…
-
Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
-
Articles|
Design Thinking for Knowledge Management
Design thinking can help KM professionals truly understand the needs of their internal customers and develop tailor-fit solutions just for them. In this article, you will…
-
Virtual and augmented reality are technologies that superimpose computer-generated visual and sensory elements onto the user’s environment. This article describes the basics…
-
Natural language processing is machine learning software that enables computers to understand human language and detect patterns therein. This article describes the basics of…
-
An integrated digital productivity and collaboration platform is a software suite of interconnected applications that employees use for everyday work. The most common…
-
Cognitive search integrates information about a user’s current and past behavior across multiple applications and systems to deliver customized, highly relevant search…
-
Autotagging and autoclassification tools automatically generate relevant metadata tags for content items. This article describes the basics of autotagging and…