Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
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Embed KM Support Roles in the Business
In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…
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Every KM program involves some activities that require employees to go above and beyond. The best way to motivate employees to take on these responsibilities and execute them…
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Since so many organizations structure work in the form of projects, integrating knowledge sharing and reuse into an organization’s standard project management methodology is…
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Most people understand that sharing tips with colleagues and looking up solutions from past projects is a good idea. But if the process of doing so takes too long or pulls…
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Training and Development—Program Essentials
Organizations have many different approaches to providing training and development, but not all approaches are created equal. This article describes nine essential practices…
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The balance of long- and short-term objectives enables knowledge management teams to ensure alignment with organizational objectives while, at the same time, pursuing…
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Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives
To remain relevant, the knowledge management team should align its efforts to the organization’s broader mission and goals. When KM activities further strategic priorities,…
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Best-practice organizations build strong business cases for their knowledge management (KM) programs. This involves defining a value proposition for KM that matches each…
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In this article, you will learn how best-practice organizations communicate the value of knowledge mapping to participants, leadership, and the enterprise as a whole.
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Analyzing Knowledge Risks and Gaps
In this article, you will learn how best-practice organizations analyze knowledge mapping opportunities and knowledge maps to pinpoint urgent at-risk expertise and…
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Knowledge mapping helps KM teams figure out exactly what knowledge the organization has and where knowledge gaps lie. This helps the KM team create a strategy that is tailor…
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To remain competitive, companies need to capture critical knowledge from experts and experienced employees and then transfer that knowledge to others. In this article, you’ll…
Measure Spotlight Results
(1 - 5 of 3647 Results)Cycle time in days to resolve an invoice error
Cycle time in hours to enter invoice data into the system
Cycle time in days from receipt of invoice until approved and scheduled for payment
Cycle time in days from receipt of invoice until payment is transmitted
Cycle time in days to approve and schedule T&E reimbursements
